How to locate the complex? Located: C. 16, 77760 Tulum, Q.R., México This is a new brand complex, you can look up the complex on Google, as ”Tulix Tulum” or you can use this link: https://g.co/kgs/1wPf7R
We suggest having your phone with sufficient battery so you can use its flashlight. This is a developing area, and after 6 PM, there may not be sufficient outdoor lighting around the complex.
Check-in is between 4PM and 7PM, no guests are allowed to check in after 7PM.
Remember to fill out the pre-check-in form on Duve and the $100 refundable deposit via Hostify. Both things will be sent on your check-in date to you. Both apps are API connected.

This property offers 1 parking space per reservation.

Services like Early check-in, Late check-out, and Early bag drop are subject to availability on our calendar.

The villa has 2-stories

We have upsell services such as: Rent-a-Car, Rent-a-Bike, Chef on site, Airport transportation

Please be aware that our location is remote, which means any emergencies can only be addressed the next day. It’s advisable to bring your own mosquito or insect repellent, as you’ll be in close proximity to nature.

We do not take In-stay reservation requests on Sundays, except for extenuating Circumstances.

No smoking
No pets
No parties or events

RESERVATION POLICIES:

1 – Door codes are always shared at 4 PM. The check-in time frame is from 4 PM-11 AM, anytime after that would be considered a violation of our rules, this timeframe allows us to help if needed during our working hours(4 PM-11 AM).
2 – Early check-in, Late check-out, and Early bag drop are subject to availability
3 – Door codes will not be shared if the incidentals deposit of $30 and registration are still pending.
4 – All complaints must be notified after 30 mins of check-in.
5 – All departures must be reported immediately in a very clear way to us after for calendar availability to others and issue resolution for you, it is recommended to send an alteration request if needed, this helps you to get the unspent nights back while we get the calendar available again, we can then check the spent nights.
6 – All reservation changes must be done before the checkout time each day (10 AM), changes can not be done after 10 AM as per the app configuration, we can not override this.
7 – If you need an early departure, please submit an alteration request so it can easily be approved.
8 – No courtesy refunds are provided.
9 – If you happen to request a full refund for any circumstance please be ready for Immediate check-out, be sure to alternate the reservation for an early departure so we can approve the unspent nights that were supposed to be non-refundable, so we then might consider another courtesy for the spent night if applicable.
10 – If you want me to coordinate any amenities, please let me know 24 hours in advance (4 PM-12 AM) so my team can deliver or resolve on-site the next day.
11 – Extra cleanings in case of Issues or courtesies should be arranged 24 hours in advance and before 10 AM each day.

12 – INCIDENTAL DEPOSITS POLICY + CREDIT CARD SCAN: Amount of the Incidentals fee hold after booking: $30 . As an API software connected Host, we are entitled to ask for a preventive fee in case of damages with the usage of a 3rd party. Airbnb’s policy, see here: https://www.airbnb.com/help/article/140 In situations where the damages exceed the amount of the deposit(city penalties or greater damges), we will utilize the resolution center to address the liability for these damages or your scnaned credit card. Through this process, Airbnb may either charge the cost to your card or apply AirCover for resolution. Deposit is released 3-7days after the original check-out date.
13 – REGISTRATION POLICY.
Registration is a mandatory step after booking, requiring the submission of IDs for all guests under the reservation. It’s crucial to complete both (Deposit and registration) accurately; failure to do so will result in your reservation termination with no refund.
14 – CITY PENALTIES: The guest will bear full responsibility for any city-imposed penalties directly related to their stay, if applicable, plus any damages and a 20% extra of the total as compensation to the host, these additional 20% will be allocated toward a neighborhood compensation plan.

Specifics for this listing – Others:
– We recommend bringing your own repellent for roaches, insects, or arachnids to ensure your comfort during your stay at our location. This is a common precaution people take to banish these little and unwanted guests, intended to make your experience more enjoyable.